Version 1_vr-au

Effective Date: January 1, 2018

 

VITALITY RECORDS

RETURN / REFUND / CANCELLATION POLICY

 

Vitality Records Pty. Ltd. ("We" or “VR”) want customers to be happy with the service they received. If you have a problem you would like to discuss, email Vitality Records Support at support@vitvlity.org.

This return/cancellation policy (together with our terms of use, privacy policy and any other documents referred to in it) details how VR handles returns on products sold or cancellations on subscriptions agreed. Please read the following carefully to understand our practice.

BY VISITING THIS WEBSITE (THE "SITE") YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS POLICY (INCLUDING AS UPDATED OR AMENDED FROM TIME TO TIME). IF, FOR ANY REASON, YOU DO NOT AGREE TO THE TERMS OF THIS POLICY, PLEASE STOP USING THE SITE IMMEDIATELY.

WHO WE ARE

This Site is operated by Vitality Records Pty. Ltd., Inc. As used in this return/cancellation policy, "VR Companies" includes VR-affiliated companies who own, are owned by, or are under common control with Vitality Records Pty. Ltd.

RETURNS / REFUNDS / CANCELLATIONS (RRC)

VR accepts returns on all its products however is under no obligation set by law to refund the client of any purchase. Your RRC will be approved if any of the following can be proven (refer to Evidence):

PHYSICAL PRODUCTS

The purchased product,

-       Has manufacturing flaws and is unusable.

-       Is not as the description states.

-       Has incorrect audio (e.g. Cassette tape includes incorrect audio from as advertised).

DIGITAL PRODUCTS (SOFTWARE, AUDIO, VISUAL)

The purchased product,

-       Was a lower quality than advertised.

-       Included content not detailed in the description of the product.

-       Was missing content.

 

If you face issues not defined in this policy, contact Vitality Records.

DAMAGE TO PRODCT – CONDITIONS

Our products are tested before sale. Any damages that have occurred post-transaction (after delivery), is solely the responsibility of the client. VR will refuse all requests unless appropriate evidence can be provided, proving the damages were made prior to delivery or in the delivery process.

Damages made during the delivery of the product are covered by the courier service contracted. If the courier service informs you of any damages made to the product during the delivery process, contact VR with the appropriate details and we will act on the issue immediately.

EVIDENCE

For your RRC request to be approved, you must provide the appropriate evidence to support your claims. You must, in detail, describe the problems you faced with the product, the current state of the product and how you wish to proceed with your claims. Refer to the ‘Contact’ section for information on how to deliver your claims to VR.

CHANGES TO THE RETURN / REFUND / CANCELLATION POLICY

Any material changes we may make to our RRC policy in the future will be posted on this page prior to the change becoming effective and/or we will notify you through the Site or, where appropriate, by e-mail. Please check back frequently to see any updates or changes to our RRC policy. These changes will become effective upon obtaining your consent, if necessary, as required under local law. If you do not agree or consent to these updates or changes, do not continue to use the Site or deal with VR.

CONTACT

Questions, comments and requests regarding this RRC policy are welcomed by submitting an inquiry here. For questions, comments or requests not related to this RRC policy please see our contact page regarding how to contact VR.